What our Customers say...

Water Damage Testimonials

I can't say enough good things about the Tyler SERVPRO office here in the Tyler area! My rep Rachelle Stewart is the best and Dennis, Brandon, Herbert, Quincy, and the rest of the crew members are top notch. I have had two water/flooding issues in the last year, the more recent one was just last week. Within 20 minutes of my first call, my account rep showed up at the scene and in another 10 minutes, the clean up crew arrived. Because of the quick response, drying time didn't take as many days, wall and document damage was minimal. They followed up each day and took care of most of the paperwork with our insurance company. I would highly recommend them for any commercial restoration or clean up job!

WOW! The service of SERVPRO from call to clean up was so easy and so fast. They calmed the stress of the situation and made us smile along the way. Thank you Amelia, Rachelle and the clean up crew for your help and hard work. We at Hope's Closet in Longview thank you.

At the Waterton in Tyler Texas we had a pipe break in the ceiling from the sprinkler system which flooded several rooms and the hallway and all out in the public area of our facility I had written a contract with SERVPRO when I first started working at the Waterton and I called them and they were at our facility in less than an hour the whole team was there to help clean up the mess and restore our facility.

Rochelle was one of the technicians and she worked with the team to get the entire facility that was damaged cleaned up she was professional and compassionate and continue to follow up through the process and she did a great job.

I no longer work at the Waterton but the businesses I have in the future I will always call SERVPRO if I ever have a concern thank you for your professionalism having the sense of urgency when we had the need. 

Crews were very professional and confident while working my water loss. 

SERVPRO of Tyler has been a pleasure to work with! We had a pretty decent size flood inside our home and they have been quick, curious, thorough, communication was great, and they really care!
Thank you guys for the amazing service!

The crew was GREAT!!  From the first meeting the crew made us feel comfortable with the process.  The crew was courteous and knowledgeable. 

They were very professional!

Thank you for everything!

The SERVPRO team worked hard and did a great job.

They got to be right away which was great. 

Excellent service both technically and with customer courtesy. The crew was very helpful.

ALL the workers were extremely pleasant to work with. 

I would like to compliment SERVPRO of Tyler for attitude and professionalism.  I was extremely upset and the crew quickly allayed my fears and assured me they would handle the water damage.  This meant a lot to me. 

All crew members were patient, respectful and helpful.

They were very polite & thorough, often asked us if we had questions & when I did they always had helpful answers.  

They did a fantastic job. We had wonderful service. We would recommend SERVPRO to all our friends and family.

 

I would recommend SERVPRO to anyone.  Love the folk who came to help us out! Thank you. 

Great service and very professional. 

In school maintenance we have our share of emergencies-floods, fires, noxious odors and the like. I called SERVPRO of Tyler. They are always on the scene within an hour. They are thorough and knowledgeable in disaster clean up. They have employees that are professional and courteous. They own and use state of the art equipment and they have plenty. They have always been able to handle our emergencies large or small. I do not hesitate in recommending SERVPRO of Tyler to anyone in need of disaster clean up.

Waking up to the unimaginable is the worst feeling. Water was pouring out of every seal of the house. My wife secured the leak, called the insurance agent but we had no idea what to do next. Our agent recommended SERVPRO to minimize the damage. Within hours they were on location drying out the walls and floors. Due to the knowledge and efforts of the Crew Chief, within a few days of hard work and commuting a hundred miles a day our house was livable. Thanks SERVPRO.

When water damage struck we were so thankful to have SERVPRO of Tyler. Their friendly staff was eager to help, even late at night. The crews arrived and were cheerful during the entire process. They were also very knowledgeable and helpful during this difficult time. Vidal, his helper and the rest of the SERVPRO team were and are a true blessing during this time of need and crisis.

After storm damaged our roof I was left with water damage and collapsed ceilings. My newborn son was premature and in the NICU and I needed someone to help facilitate the entire restoration process. SERVPRO was here to help us. Their professionals were respectful and knowledgeable. SERVPRO helped get us get our house back in order so our newborn son could come home to a safe home. Thank you SERVPRO.