What our Customers say...
Storm Damage Testimonials
Can we just say that we don't know what we would do without Rachelle Ewart and the team from SERVPRO of Tyler. Rachelle has always stayed engaged with our work and when we need her, she is always at the ready to bring the resources of SERVPRO to us immediately. We have now had multiple situations that have happened at off-hours, and yet there is Rachelle front and center beating the team to our offices and on top of everything. It's like we have our own guardian angel that stands at the ready to ensure that our despair is limited at best. Thank you, Rachelle and the other heroes of SERVPRO Tyler that continue to take care of us so we can take care of others! #EastTexansServingEastTexans
Had to call out during the Texas deep freeze of 2021, they did great in getting equipment set up, and Rachelle Ewart was excellent with keeping me informed and communication open. Had some water lines burst in a medical office space my company manages. We hope this type of thing doesn't happen, but it's good to know I have a solid contact to cover in case anything does happen in the future. Great job guys! I hope to never have to call again, but glad I have a reliable source if needed.
As a new property manager, the unfamiliar experience of a flood in one of my buildings overwhelmed me with anxiety and worry. With no prior knowledge of what to do in this situation, I searched and landed on SERVPRO. Thank goodness I did! Rachelle was assigned to our site, and promptly called me, full of kind and reassuring words. I felt better just talking to her. When she arrived on property, she helped my Maintenance Tech, and myself, haul out furniture until her specialist team arrived. They all worked quickly, and before I could even process everything, the building was filled with fans and dehumidifiers, and an enormous weight was lifted. We were able to survive the fiasco with zero property damage. The entire crew was polite, efficient, and honest. I don't normally write reviews, but this squad saved my rear! They genuinely took great care of us, and hopefully I never need them again, but if I do, I'll feel comforted knowing I can absolutely depend on them. Great work guys!
Always willing to do whatever I asked and with a positive attitude.
The entire crew has been awesome through this process!!!
Thank you for all of your help!
Cannot thank you enough!!! EVERYONE we dealt with were so amazing & helpful!! Truly appreciate you guys.
We are very satisfied with SERVPRO's work on our water damage. SERVPRO did a very good job.
The team helped make a difficult time less difficult by their awesome patience and kindness.
Great service and very professional.
A huge tree destroyed our house during a thunderstorm. I don’t know how we would have gotten through the overwhelming situation without SERVPRO of Tyler. Their response was immediate with unbelievable knowledge of how to manage our disaster. Employees were professional and empathetic during the process of removing 20 years of contents.
SERVPRO of Tyler, SERVPRO of Athens/Mineola/Palestine are what their name implies- PROFESSIONALS at what they do. We highly recommend SERVPRO.
As a result of our recent rains in East Texas, I have experienced 3 incidences of flooding in my boathouse. Within minutes of contacting SERVPRO, I received a call back offering to come immediately. SERVPRO was very professional and courteous. They provided the necessary equipment to complete the drying out process and I received daily progress reports from the technicians. I highly recommend the entire SERVPRO staff!
Hats off to the young men working long hours from Tyler helping all of us out in Wylie, Texas. They have been working long hours and you see how exhausted they are but they have been extremely professional every time they have showed up. They have been great with my dogs as well. Kudos so this office and these young men!!!