Recent Posts

Tips from the top, 5 ways to remove malodors after flood in your business

10/16/2019 (Permalink)

Stained concrete floor covered in water in business office Local commercial business that had a rising water flood.

Rain, great for the grass. Not so much for your commercial business in Tyler, TX.

If fall rains have found their way in your commercial business, there may be a strange, unwelcome odor permeating the air and displeasing customers, employees or yourself. Depending on the source, there are multiple ways to treat the problem. Whether it’s mold growth or something else, you can act to remove the smell with these five steps.

1. Ventilate the Building and Evaluate the Situation
If there is a window or door that can be opened, it should be. This allows any lingering scents to disperse. You can then work to identify and locate any centralized, problematic scents still remaining in your business building.

Once the problem is located, you should decide how to proceed. If sewage loss is causing the odor, it’s best to stay away from the contaminated water and contact a professional.

2. Dry Wet Carpeting and Flooring

Carpet holds moisture rather well, and it may be the source of the scent that is overwhelming your business. A wet and dry vacuum, which can be rented if needed, can shampoo the carpet and then dry it afterwards. This sanitizes the area to potentially remove some of the bothersome smell.

3. Scrub Moldy Surfaces

Mold growth left alone will continue to reproduce and spread along with its musty odor. Any visible growth on a solid surface can be treated with thorough scrubbing using a solution such as vinegar.

4. Spray Furniture and Upholstery

If you have access to a spray bottle, furniture can be sprayed and scrubbed the same way as hard surfaces. However, porous materials are likely not able to be fully cleaned this way, since the fungus settles deep within.

5. Consult Professionals for Extensive Cleanup

Not everything can be done without commercial grade machines and proper procedures. An expert storm and mold damage treatment company can help remove problems caused by floodwater and other water damage.

When dealing with flood odors, most do-it-yourself remedies will fix only the symptom. With an expert team’s help, you can remove most of the unwanted smells alongside any mold growth or other nuisance.

For other tips from the top visit

October Fire Prevention Month-Tips to help you prepare

10/16/2019 (Permalink)

Cartoon dog in firefighter uniform helping people safely leave a building Plan and Practice your Escape

October is Fire Prevention Month and an excellent time to examine the emergency preparedness plans for your business, home and family in Tyler, TX.

Here are some tips to help you be prepared for fire safety. 

1. Make a fire escape plan. Draw a map of beach level of the property and show all the doors and windows. Consider escape for sleeping areas on second and third floors.

2. Keep fall decorations like dried flowers and cornstalks away fro open flames or heat sources. These items are usually highly flammable.

3. Keep emergency exits clear of debris and decorations so nothing blocks escapes.

4. Teach Children to stay away from open flames. Be sure they know how to stop drop and roll if their clothing catches fire.

5. Use led candles or flashlights in Jack- o Lanterns this fall.

If your Tyler home or business does suffer a fire damage. Call SERVPRO of Tyler and our professional team will help make it like it never happened.

For more tips on how you can prepare for fires this season visit

Remembering Hurricane Harvey and preparing for upcoming Storm Season

8/27/2019 (Permalink)

Local Houston Residence After Demo, Extraction and Placing of Equipment Houston Home Affected by Hurricane Harvey

It was two years ago this week  Hurricane Harvey made landfall in Texas Aug. 25, 2017, as a Category 4 hurricane, it became the country’s first major — Category 3 or higher — hurricane since Wilma hit Florida in October 2005 and the first major hurricane to strike southern Texas since Celia in 1970. It kicked off a historically destructive 2017 storm season for the Caribbean and the southern U.S.

Harvey first made landfall over San Jose Island and then near Rockport, in south-central Texas, late Aug. 25 as a Category 4 hurricane, threatening millions of residents with 130-mph winds, heavy rains, and a massive storm surge that swamped coastal areas. It stalled around southern Texas for days as a weakening hurricane, producing catastrophic flash and river flooding.

By Aug. 29, two flood-control reservoirs had breached, increasing water levels throughout the Houston area.

Harvey made its third and final landfall Aug. 30 near Port Arthur, Texas, and Cameron, Louisiana, bringing widespread flooding. While authorities and first responders handled as many as 10,000 rescue missions around Houston, at least 30,000 people fled to temporary shelters.

SERVPRO of Tyler and SERVPRO of Athens/Mineola/Palestine were among the many SERVPRO franchises that were priority responders to the disaster relief efforts in the Houston area. The level of devastation we witnessed is hard to put into words accurate enough to describe the immense damage that Hurricane Harvey had left in its wake. Entire neighborhoods were blocked off because residents’ homes were completely under water. In other areas where the water had receded enough to start gaining access again you would pass by home after home with the entire contents expelled into the front yard. So many pets were injured and displaced from there owners and every where you looked you found people taking moments to rally and find their strength to start to put their lives back together. Partnering with No Town Left Behind, SERVPRO worked side by side with First Responders and local Houstonians to repair the damage and start the process of giving victims of Hurricane Harvey their lives back.

As we head into another storm season for the year 2019 SERVPRO of Tyler and SERVPRO of Athens/Mineola/Palestine wants you to know that we are committed to helping those that are victims of water and fire damage related to extreme storms. We are on the job 24 hrs a day and 7 days a week. We are here to help.

For more information regarding disaster relief and how to prepare for the upcoming storm season visit us at

Signs to look for indicating a shower leak in your bathroom at home

8/22/2019 (Permalink)

Shower causing bathroom leak Persistent Leak affecting customers home from this design of shower.

When you walk into your bathroom in Tyler, TX, you expect to see a functioning tub, shower, toilet and sink. Sometimes, however, these fixtures spring a leak and cause unexpected water damage. You may be able to notice signs of a bathtub leak before the damage becomes detrimental to your home. Working with a residential water cleanup team can help you find flooding issues quickly.

1. Water Stains: Water stains can show up around the walls of your tub and shower, but they may also make their appearance below your bathroom. If the bathroom is on the second floor, you can check for signs of a shower pan leak by looking at the ceiling under the bathroom. If it's on the first floor, you may need to go into the crawlspace or basement to look for signs of water stains.
2. Grout Cracks: Tiled showers can show signs of a leak too. When the moisture gets trapped behind the tiles, it tries to come out wherever it can. This leads to cracked grout lines. Sometimes you may even notice cracks in your tiles.
3. Loose Flooring: A bathtub leak can also mess with the flooring in your bathroom. Whether you have tiles or vinyl floors, you may notice the building materials has become loose. If tiles wiggle when you step on them, it could be a sign there's a leak. Laminate flooring, on the other hand, may start to curl up when introduced to too much moisture.
4. Peeling Paint: Look at the walls around the tub and shower. Do you notice peeling paint or falling down wallpaper? This could be a sign that there's moisture being released into the walls.

A shower or bathtub leak is something you want to catch as soon as possible. If you leave this problem to fester, it can cause major damage to your walls, insulation and flooring. For more information, visit

Why your HVAC system leaks causing water damage (And what you can do about it)

8/7/2019 (Permalink)

Leaking HVAC system

A central AC unit can leak for several reasons. While some are easily addressed, others require more intense intervention. Air conditioners normally emit a certain amount of water because the AC unit cools your home by removing moisture from the air. The condensation builds up on the AC coils, and then drains outside of your home. If you spot a small amount of water dripping from a drain hole or pipe, rest assured that this is normal operation for your unit, particularly on a warm or humid day. However, if water is flooding onto the floor or a nearby wall, this is an issue that you must deal with right away because you may have:

A clogged condensation drain

The condensation pan collects water that your AC unit extracts from the air. When everything is working properly, the condensation drains through the drain pipe to the outside of your home. If this drain becomes clogged, water builds up inside and overflows the condensation pan.

One of the most common causes of a leaky AC unit is a clogged condensation drain. Check the condensation pan to see if water is flowing over the edge of the pan. If so, the drain hole has likely become clogged. Algae and other particulates can clog the condensation drain, causing the water to build up and ultimately overflow the drain pan.

This is generally a problem that you can fix yourself. Flush the drain pipe out with clean water, or use a shop vacuum to blow the clog out of the drain. Clean up any standing water, and then allow the AC unit to run for a day or so. If the water remains contained within the drain pan, you have solved the flooding problem.

Frozen coils

During the summer season when your AC unit runs constantly or when the unit is running while the outside temperature dips below 60 degrees, ice can build up on the coils inside the AC unit, causing the unit to leak water. You can solve this problem by turning the air conditioner completely off for an hour or two to allow the coils to thaw.

Improper installation

When an HVAC unit is installed, the installers pitch the unit toward the outside of the home to ensure condensation flows to the drain pan. If the central air unit was not installed properly, the unit may leak water. For this problem, you will need to consult with an HVAC professional to get your unit correctly installed.

Other issues

If you notice water leaking from parts other than the drain or condensation pan, you should call a Signature Air HVAC technician right away. The AC unit is designed to accommodate draining water with the condensation system, but something is amiss if water is leaking from other areas. You have a problem that needs professional attention

If your HVAC system has leaked and flooded your home or business in Tyler TX, call us at SERVPRO of Tyler. Our professional technicians will arrive swiftly to properly extract and dry any moisture damage caused by the leak and make it like it never even happened. 

Visit us at for more information on how to safeguard your home or commercial business against water damage. 

Tips on Making an Insurance Claim After Experiencing a Flood.

8/5/2019 (Permalink)

Flooded Residential Home

Insurance is one of those things you hope to never need to use, but you’re happy it’s available. If you have flood insurance, it can help you with costly repairs and restore your home. Making a flood claim doesn’t have to be complicated, but you want to make sure you take the right steps, so you get the right coverage after a flood in your Tyler, TX, home.

Contact and Clean.

As soon as you experience a flood at your home, you need to get in touch with your insurance provider without delay. As soon as you call your representative to make an insurance claim, you need to get ready for the adjuster to arrive and inspect your home. 

• Thoroughly clean your home and try to salvage as many items as possible.
• Allow the adjuster to see the extent of the damage.
• Take photos of the damaged area to provide to the adjuster.

Take Inventory of What You Lost.

It’s important to make a list of items that were damaged in the flood, especially those items that you cannot salvage. If possible, gather receipts and documentation of each of the item’s cost and date of purchase. This will help when you make a flood claim, so you can replace the items. 

Sign a Proof of Loss Statement.

When the insurance adjuster arrives at your home, he or she will inspect the affected area. The adjuster will note the damages and will then ask you to sign a proof of loss document. Here, you will certify items you have lost. If you discover additional damage after signing the document, you can add those notes later. You’ll also want to leave your contact information with the insurance company.

It’s important that you follow these steps when you make a flood claim. Properly doing so will ensure that you get all the help you need recovering from this disaster.

For more information, please visit us at

Risks and Dangers posed by Floods & Standing Water

7/24/2019 (Permalink)

Standing water from Hurricane Harvey

Flood waters and standing waters pose various risks, including infectious diseases, chemical hazards, and injuries.

Here are some tips and practices to reduce the risks contaminated waters pose. 

  • Practice good hygiene (handwashing) after contact with flood waters.
  • Do not allow children to play in flood water areas.
  • Wash children’s hands frequently (always before meals).
  • Do not allow children to play with toys that have been contaminated by flood water and have not been disinfected.

For information on disinfecting certain nonporous toys, visit CDC’s Household Cleaning & Sanitizing page.

Open wounds and rashes exposed to flood waters can become infected. To protect yourself and your family,

  • Avoid exposure to flood waters if you have an open wound.
  • Cover clean, open wounds with a waterproof bandage to reduce chance of infection.
  • Keep open wounds as clean as possible by washing well with soap and clean water.
  • If a wound develops redness, swelling, or drainage, seek immediate medical attention.

Other Health Effects

Trench foot, also known as immersion foot, occurs when the feet are wet for long periods of time. It can be quite painful, but it can be prevented and treated. For more information, visit CDC’s Trench Foot or Immersion Foot page.

Be aware of potential chemical hazards during floods. Flood waters may have moved hazardous chemical containers of solvents or other industrial chemicals from their normal storage places.


Flood water poses drowning risks for everyone, regardless of their ability to swim. Swiftly moving shallow water can be deadly, and even shallow standing water can be dangerous for small children.

Vehicles do not provide adequate protection from flood waters. They can be swept away or may stall in moving water.

Animal and Insect Bites

Flood waters can displace animals, insects, and reptiles. To protect yourself and your family, be alert and avoid contact.

When returning to your home after a flooding emergency, be aware that flood water may also contain sewage. For more information on how to protect yourself and your family, visit CDC’s Flood Water After a Disaster or Emergency

8 steps to stop an overflowing toilet

6/25/2019 (Permalink)

overflowing toilet

Are you having a problem with toilet overflow in your Tyler, TX, commercial building? Watching water flood out of your toilet is never fun. It can cause a major mess, so it's no surprise you want to take care of the situation as quickly as possible. A commercial water remediation team may be able to help you address the damage caused by the overflow. If these steps don't work for your toilet, you can call in a plumber for more help.

1. Locate the screwdriver slot on your flushometer.

You may have to remove a cover, but some models may have the slot visible from the start.

2. Use a flat screwdriver to turn the screwdriver slot.

This should turn off the water that goes to the flushometer, which means your toilet will stop running.

3. Screw the top lid of the flushometer off using a wrench.

This exposes the flange cover and other inner workings you need to see to stop a toilet from flooding.

4. Remove the flange cover.

Water may come out when you remove the cover, so be prepared to get sprayed in addition to the already present toilet flood.

5. Clean the gasket.

The gasket exposed by removing the flange cover may have sediment buildup, which you need to remove.

6. Clean the weep hole.

On the gasket, you'll notice a small weep hole that could be causing your toilet overflow. Make sure to clean this hole using a small tool that won't make it any bigger.

7. Replace the gasket, flange cover and top lid.

Once the gasket as been cleaned, you need to reassemble your toilet.

8. Return the screwdriver slot to original position.

Turn the water back on to the flushometer to see if the problem has been resolved.

If you have to deal with a toilet overflow problem, you need to know what causes your toilet to run continuously. Some commercial toilets may have different mechanisms.

For more information, please visit us at

Recognizing damaged bathroom supply lines and measures you can take

6/25/2019 (Permalink)

leaky toilet valve


Experiencing a bathroom leak in Tyler, TX ? Supply line damage could be the culprit. But how can you be sure if damage isn’t immediately visible? When a ruptured line is causing the problem, what should you do next? If you suspect that a supply line leak is occurring in your home, it’s important to contact licensed professionals who can help repair the issue and provide restoration for water damages. Here are a couple of things you’ll want to keep in mind as you navigate the process.

Warranties Will Vary Depending on the Material Used.

Water supply lines can be fashioned from a variety of components including:

• Plastic
• Copper
• Braided stainless steel

Many come with a warranty at time of installation, but because certain types are more prone to supply line damage than others, the length of your coverage will vary. For example, plastic piping is generally guaranteed for 5-8 years while braided stainless steel lines frequently include lifetime warranties.

Take Short-Term Measures to Help Avoid Further Leakage.

As soon as a bathroom leak is recognized, it’s important to shut down the flow of water through the damaged line by turning the control valve off. If the damage is especially severe, you may need to apply a pipe repair clamp as a temporary measure. Water can cause structural damage that cannot necessarily be seen with the naked eye. Therefore, it’s crucial to contact a respected cleanup and restoration specialist as soon as possible regardless of how severe the situation may seem.

Having a bathroom that’s out of order due to a leak can cause some serious disruption in your home life. When supply line damage happens to you in Tyler, TX, there’s no reason to panic. Armed with a little knowledge and the help of a cleanup and restoration company you can trust, your residence will be back to the status quo in no time.

For more information, please visit us at

3 ways flood cuts can help improve the restoration of your business

6/14/2019 (Permalink)

flood cuts in business bathroom

When flooding impacts your Tyler, TX, commercial building, you may not be sure where to begin when it comes to having repairs made. Water damage can cause a variety of problems, from mold growth to foul odors. Calling in a flood cleanup and restoration service to resolve these issues may help you reopen your business quickly after this type of disaster. Storm damage techs will likely explain the process to you before they begin, including some facts about flood cuts, which can be vital to your building’s restoration. 

1. Flood Cuts Can Expose Hidden Damage. 

When flood waters enter a building, its walls can absorb much of the moisture. This can cause damage to the wall’s interior, encourage mold growth and destroy any insulation behind the drywall. A flood cut exposes these problems so flood technicians can resolve them. During the process, a cut is made in the wall about a foot above the water line and the drywall is removed. Depending on the extent of the damage, techs will clean or replace it once the moisture issues behind the wall are resolved. 

2. These Cuts Can Eliminate Trapped Odors.

Flooding from overflowing streams, creeks and other bodies of water can carry toxins into your building, where drywall may absorb them. Over time, this contamination may cause foul odors to grow and spread. A flood cut can help resolve this issue, as restoration techs will likely tear out the affected drywall, dry and deodorize the wall behind it, and then repair it with new material. 

3. Flood Cuts Can Prevent Future Moisture Problems.


After flood waters recede, you may not be aware of any damage happening behind affected walls until you start to notice structural issues or staining. Replacing the walls can cost thousands of dollars, including insulation and wiring repair. Having restoration techs perform a flood cut shortly after the incident can prevent future issues and save you money. 

When flooding affects your Tyler, TX, commercial building, facing the repairs can be stressful. However, when you understand flood cuts and other processes flood cleanup techs use, you can be more confident about the restoration’s outcome.

For more information, please visit us at