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Why your HVAC system leaks causing water damage (And what you can do about it)

8/7/2019 (Permalink)

Water Damage Why your HVAC system leaks causing water damage (And what you can do about it) Leaking HVAC system

A central AC unit can leak for several reasons. While some are easily addressed, others require more intense intervention. Air conditioners normally emit a certain amount of water because the AC unit cools your home by removing moisture from the air. The condensation builds up on the AC coils, and then drains outside of your home. If you spot a small amount of water dripping from a drain hole or pipe, rest assured that this is normal operation for your unit, particularly on a warm or humid day. However, if water is flooding onto the floor or a nearby wall, this is an issue that you must deal with right away because you may have:

A clogged condensation drain

The condensation pan collects water that your AC unit extracts from the air. When everything is working properly, the condensation drains through the drain pipe to the outside of your home. If this drain becomes clogged, water builds up inside and overflows the condensation pan.

One of the most common causes of a leaky AC unit is a clogged condensation drain. Check the condensation pan to see if water is flowing over the edge of the pan. If so, the drain hole has likely become clogged. Algae and other particulates can clog the condensation drain, causing the water to build up and ultimately overflow the drain pan.

This is generally a problem that you can fix yourself. Flush the drain pipe out with clean water, or use a shop vacuum to blow the clog out of the drain. Clean up any standing water, and then allow the AC unit to run for a day or so. If the water remains contained within the drain pan, you have solved the flooding problem.

Frozen coils

During the summer season when your AC unit runs constantly or when the unit is running while the outside temperature dips below 60 degrees, ice can build up on the coils inside the AC unit, causing the unit to leak water. You can solve this problem by turning the air conditioner completely off for an hour or two to allow the coils to thaw.

Improper installation

When an HVAC unit is installed, the installers pitch the unit toward the outside of the home to ensure condensation flows to the drain pan. If the central air unit was not installed properly, the unit may leak water. For this problem, you will need to consult with an HVAC professional to get your unit correctly installed.

Other issues

If you notice water leaking from parts other than the drain or condensation pan, you should call a Signature Air HVAC technician right away. The AC unit is designed to accommodate draining water with the condensation system, but something is amiss if water is leaking from other areas. You have a problem that needs professional attention

If your HVAC system has leaked and flooded your home or business in Tyler TX, call us at SERVPRO of Tyler. Our professional technicians will arrive swiftly to properly extract and dry any moisture damage caused by the leak and make it like it never even happened. 

Visit us at for more information on how to safeguard your home or commercial business against water damage. 

Tips on Making an Insurance Claim After Experiencing a Flood.

8/5/2019 (Permalink)

Water Damage Tips on Making an Insurance Claim After Experiencing a Flood. Flooded Residential Home

Insurance is one of those things you hope to never need to use, but you’re happy it’s available. If you have flood insurance, it can help you with costly repairs and restore your home. Making a flood claim doesn’t have to be complicated, but you want to make sure you take the right steps, so you get the right coverage after a flood in your Tyler, TX, home.

Contact and Clean.

As soon as you experience a flood at your home, you need to get in touch with your insurance provider without delay. As soon as you call your representative to make an insurance claim, you need to get ready for the adjuster to arrive and inspect your home. 

• Thoroughly clean your home and try to salvage as many items as possible.
• Allow the adjuster to see the extent of the damage.
• Take photos of the damaged area to provide to the adjuster.

Take Inventory of What You Lost.

It’s important to make a list of items that were damaged in the flood, especially those items that you cannot salvage. If possible, gather receipts and documentation of each of the item’s cost and date of purchase. This will help when you make a flood claim, so you can replace the items. 

Sign a Proof of Loss Statement.

When the insurance adjuster arrives at your home, he or she will inspect the affected area. The adjuster will note the damages and will then ask you to sign a proof of loss document. Here, you will certify items you have lost. If you discover additional damage after signing the document, you can add those notes later. You’ll also want to leave your contact information with the insurance company.

It’s important that you follow these steps when you make a flood claim. Properly doing so will ensure that you get all the help you need recovering from this disaster.

For more information, please visit us at

Risks and Dangers posed by Floods & Standing Water

7/24/2019 (Permalink)

Storm Damage Risks and Dangers posed by Floods & Standing  Water Standing water from Hurricane Harvey

Flood waters and standing waters pose various risks, including infectious diseases, chemical hazards, and injuries.

Here are some tips and practices to reduce the risks contaminated waters pose. 

  • Practice good hygiene (handwashing) after contact with flood waters.
  • Do not allow children to play in flood water areas.
  • Wash children’s hands frequently (always before meals).
  • Do not allow children to play with toys that have been contaminated by flood water and have not been disinfected.

For information on disinfecting certain nonporous toys, visit CDC’s Household Cleaning & Sanitizing page.

Open wounds and rashes exposed to flood waters can become infected. To protect yourself and your family,

  • Avoid exposure to flood waters if you have an open wound.
  • Cover clean, open wounds with a waterproof bandage to reduce chance of infection.
  • Keep open wounds as clean as possible by washing well with soap and clean water.
  • If a wound develops redness, swelling, or drainage, seek immediate medical attention.

Other Health Effects

Trench foot, also known as immersion foot, occurs when the feet are wet for long periods of time. It can be quite painful, but it can be prevented and treated. For more information, visit CDC’s Trench Foot or Immersion Foot page.

Be aware of potential chemical hazards during floods. Flood waters may have moved hazardous chemical containers of solvents or other industrial chemicals from their normal storage places.


Flood water poses drowning risks for everyone, regardless of their ability to swim. Swiftly moving shallow water can be deadly, and even shallow standing water can be dangerous for small children.

Vehicles do not provide adequate protection from flood waters. They can be swept away or may stall in moving water.

Animal and Insect Bites

Flood waters can displace animals, insects, and reptiles. To protect yourself and your family, be alert and avoid contact.

When returning to your home after a flooding emergency, be aware that flood water may also contain sewage. For more information on how to protect yourself and your family, visit CDC’s Flood Water After a Disaster or Emergency

8 steps to stop an overflowing toilet

6/25/2019 (Permalink)

Commercial 8 steps to stop an overflowing toilet overflowing toilet

Are you having a problem with toilet overflow in your Tyler, TX, commercial building? Watching water flood out of your toilet is never fun. It can cause a major mess, so it's no surprise you want to take care of the situation as quickly as possible. A commercial water remediation team may be able to help you address the damage caused by the overflow. If these steps don't work for your toilet, you can call in a plumber for more help.

1. Locate the screwdriver slot on your flushometer.

You may have to remove a cover, but some models may have the slot visible from the start.

2. Use a flat screwdriver to turn the screwdriver slot.

This should turn off the water that goes to the flushometer, which means your toilet will stop running.

3. Screw the top lid of the flushometer off using a wrench.

This exposes the flange cover and other inner workings you need to see to stop a toilet from flooding.

4. Remove the flange cover.

Water may come out when you remove the cover, so be prepared to get sprayed in addition to the already present toilet flood.

5. Clean the gasket.

The gasket exposed by removing the flange cover may have sediment buildup, which you need to remove.

6. Clean the weep hole.

On the gasket, you'll notice a small weep hole that could be causing your toilet overflow. Make sure to clean this hole using a small tool that won't make it any bigger.

7. Replace the gasket, flange cover and top lid.

Once the gasket as been cleaned, you need to reassemble your toilet.

8. Return the screwdriver slot to original position.

Turn the water back on to the flushometer to see if the problem has been resolved.

If you have to deal with a toilet overflow problem, you need to know what causes your toilet to run continuously. Some commercial toilets may have different mechanisms.

For more information, please visit us at

Recognizing damaged bathroom supply lines and measures you can take

6/25/2019 (Permalink)

Water Damage Recognizing damaged bathroom supply lines and measures you can take leaky toilet valve


Experiencing a bathroom leak in Tyler, TX ? Supply line damage could be the culprit. But how can you be sure if damage isn’t immediately visible? When a ruptured line is causing the problem, what should you do next? If you suspect that a supply line leak is occurring in your home, it’s important to contact licensed professionals who can help repair the issue and provide restoration for water damages. Here are a couple of things you’ll want to keep in mind as you navigate the process.

Warranties Will Vary Depending on the Material Used.

Water supply lines can be fashioned from a variety of components including:

• Plastic
• Copper
• Braided stainless steel

Many come with a warranty at time of installation, but because certain types are more prone to supply line damage than others, the length of your coverage will vary. For example, plastic piping is generally guaranteed for 5-8 years while braided stainless steel lines frequently include lifetime warranties.

Take Short-Term Measures to Help Avoid Further Leakage.

As soon as a bathroom leak is recognized, it’s important to shut down the flow of water through the damaged line by turning the control valve off. If the damage is especially severe, you may need to apply a pipe repair clamp as a temporary measure. Water can cause structural damage that cannot necessarily be seen with the naked eye. Therefore, it’s crucial to contact a respected cleanup and restoration specialist as soon as possible regardless of how severe the situation may seem.

Having a bathroom that’s out of order due to a leak can cause some serious disruption in your home life. When supply line damage happens to you in Tyler, TX, there’s no reason to panic. Armed with a little knowledge and the help of a cleanup and restoration company you can trust, your residence will be back to the status quo in no time.

For more information, please visit us at

3 ways flood cuts can help improve the restoration of your business

6/14/2019 (Permalink)

Commercial 3 ways flood cuts can help improve the restoration of your business flood cuts in business bathroom

When flooding impacts your Tyler, TX, commercial building, you may not be sure where to begin when it comes to having repairs made. Water damage can cause a variety of problems, from mold growth to foul odors. Calling in a flood cleanup and restoration service to resolve these issues may help you reopen your business quickly after this type of disaster. Storm damage techs will likely explain the process to you before they begin, including some facts about flood cuts, which can be vital to your building’s restoration. 

1. Flood Cuts Can Expose Hidden Damage. 

When flood waters enter a building, its walls can absorb much of the moisture. This can cause damage to the wall’s interior, encourage mold growth and destroy any insulation behind the drywall. A flood cut exposes these problems so flood technicians can resolve them. During the process, a cut is made in the wall about a foot above the water line and the drywall is removed. Depending on the extent of the damage, techs will clean or replace it once the moisture issues behind the wall are resolved. 

2. These Cuts Can Eliminate Trapped Odors.

Flooding from overflowing streams, creeks and other bodies of water can carry toxins into your building, where drywall may absorb them. Over time, this contamination may cause foul odors to grow and spread. A flood cut can help resolve this issue, as restoration techs will likely tear out the affected drywall, dry and deodorize the wall behind it, and then repair it with new material. 

3. Flood Cuts Can Prevent Future Moisture Problems.


After flood waters recede, you may not be aware of any damage happening behind affected walls until you start to notice structural issues or staining. Replacing the walls can cost thousands of dollars, including insulation and wiring repair. Having restoration techs perform a flood cut shortly after the incident can prevent future issues and save you money. 

When flooding affects your Tyler, TX, commercial building, facing the repairs can be stressful. However, when you understand flood cuts and other processes flood cleanup techs use, you can be more confident about the restoration’s outcome.

For more information, please visit us at

Four Important Tips to Improve the Safety of Your Building

5/20/2019 (Permalink)

Commercial Four Important Tips to Improve the Safety of Your Building Local Businesses Affected by Storms

Important Tips From The ICC (International Code Council) 

The general public may  not be aware how codes and code officials "improve and protect the buildings we operate in" But these tips can help educate and improve the awareness and better prepare to deal with safety and mitigation. 

1. If you live in a high wind or hurricane prone area and do not have tested and code-approved shutters for protection from wind-borne debris, consider temporarily protecting your doors and windows by mounting exterior grade, 7/16'' minimum thickness plywood and fastening it into place. Visit for detailed instructions on how to use plywood for emergency board-up. 

2. Consider building or retrofitting to create a tornado-safe room in your building. Follow ICC/NSSA 500 Standard for detailed construction information and to ensure you achieve the highest level of protection for your family. 

3. In wildfire prone areas, remove fine (dead grass, leaves, etc.) and coarse fuels(dead twigs, branches, etc.) within 30 feet of a building to create a survivable space in case of wildfire. Be sure to remove dry leaf and pine litter from roofs, rain gutters, decks and walkways. Follow ICC"s International Wildland-Urban Interface Code for detailed requirements. 

4. Flooded roads could have significant damage hidden by floodwaters or on flooded roads. Do not attempt to cross a flowing stream. It takes only six inches of fast flowing water to sweep you off your feet and two feet of water to move an SUV-sized vehicle. 


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Mitigating the powdery mildew that plagues our plants

5/13/2019 (Permalink)

Mold Remediation Mitigating the powdery mildew that plagues our plants Mildew and Plants

Plant mildew is prone to develop in humid or wet climates. Mildew may develop if a plant remains warm, wet, shaded, and improperly ventilated. Powdery mildew is one of the most common types of plant fungus. This type of mildew does not require moisture, but it thrives in warm conditions.

Most mildew can slow down growth and even kill a plant over time. Here are four steps you can take to eliminate mildew on plants.

1. Carefully inspect the plant to determine the type of mildew and identify the conditions that have enabled mildew to thrive. In order to come up with the right treatment, you should determine the type of plant mildew you are dealing with and the conditions that have promoted mildew growth. 

2. Remove and destroy the affected portions of the plant. This can help to increase air circulation, which may make a plant less prone to develop mildew. Mildew is more likely to spread if you leave affected portions on a plant or compost these trimmings.

3. Change the way you water. Avoid over watering or pouring water down over leaves. Water from the side of the plant directly on the roots.

4. Use a fungicide. There are many fungicides, including treatments that contain beneficial bacterium and those that are absorbed into plant tissues where they continue working for weeks. Other treatments include a teaspoon of baking soda dissolved in a quart of water, neem oil, sulfur, or lime-sulfur. Or use a growing medium like coco coir, made from crushed coconut shell and fiber. Coconuts are naturally anti microbial and reduce the amount of mildew, mold and spores that can occur naturally. 

You may also reduce the chances of mildew growth by selecting fungus-resistant plants and spacing them out in suitable areas, in terms of light and moisture levels. If you are experiencing difficulties with mold or plant mildew, contact a company that offers mold and mildew testing, containment, and cleanup in Tyler, TX. Experts can identify the source of the issue and help you prevent mildew from spreading or intensifying.

For more information, please visit us at

5 Summer Fire Prevention and Safety Tips

5/7/2019 (Permalink)

Fire Damage 5 Summer Fire Prevention and Safety Tips Summer Camp Fire

Summer weather means cookouts, Fourth of July fireworks, and all sorts of campfire fun as families across the country take advantage of the warm temperatures to get back in touch with nature.

It’s certainly relaxing to enjoy a beach bonfire with friends and loved ones, or roast marshmallows by the lake or in the backyard fire pit, but it’s also important to ensure that everyone stays safe by observing a few simple fire protection guidelines.

1. Keep a bucket of water handy. If an ember floats out of your fire pit, or a log falls down from your bonfire stack and sets nearby foliage, paper, or other flammable materials aflame, you don’t want to be scrambling for a way to put the fire out. Having a bucket of water nearby is a great first response tool to keep a fire under control.

2. Supervise all fireworks (if fireworks are legal in your state, of course). Sparklers and pinwheels might seem “low risk,” but the reality is that there aren’t any fireworks out there that are safe enough for kids to use without adult supervision. It’s also important to ensure that no one tries to re-light fireworks that don’t work properly the first time. Dump these in a bucket of water and move on to the next package.

3. Don’t let barbecue grease build up. Whether you’re using a charcoal or a gas grill, it’s important to keep it clean to prevent accidental grease fires caused by all of the gunk that can accumulate on a grill over time.

4. Inspect the area around your BBQ and campfire. You don’t want to grill or light a campfire anywhere near other flammable materials. This includes deck railings, overhanging branches, dry grass or that pile of dry wood and recycling sitting in the back corner of your yard. If you’re camping, clear out the area immediately around your BBQ or campfire spot to be sure that there’s no scrub or brush nearby that could ignite if a spark lands on it.

5. When you’re done with the fun, put out the flames. While it might seem romantic to fall asleep in front of a campfire, you really should dump water and/or sand on those embers before catching some shut-eye. The same goes for BBQs – close your propane valve and the unit’s lid, as well as any vents on a charcoal grill once you’re done. Unsupervised BBQs can easily tip over in the wind. A breeze can pick up and carry coals and embers from that campfire, dropping them where they can ignite dry grass, branches, trees or deck planks.

And always remember if you do experience a fire in or near your home or business the professional power of SERVPRO is ready to help assist you with any damage that might occur. 

For more information, please visit us at

Why Are There Often Foul Odors Left Behind After Flood Damage?

5/6/2019 (Permalink)

Storm Damage Why Are There Often Foul Odors Left Behind After Flood Damage? Tile Hallway Affected by Rising Waters From Flash Flood

Flooding in Tyler, TX, can quickly find its way inside of your commercial property or home. Rising water often leaves behind sediment, mud, belongings and contents affected by the water and water to the structure of your home or business. However, one remnant you might not have expected is the foul odor that mold growth and other factors can cause once the water has subsided. Fighting this odor can be a challenge, but knowing what causes it may help you take effective steps to eliminate it. 

  1. Sewage Runoff 

Severe flooding can cause a sewage loss in your neighborhood, sending sewer contents into flood water. Not only does this create contaminated water that poses a health hazard, but it can leave behind a pungent odor in your home even after the waters recede. Since ordinary household cleansers may not be strong enough to eliminate this smell, it is a good idea to call in a storm cleanup and deodorizing company to have your home treated. 

  1. Mold 

After a flood, moisture and humidity levels can create ideal conditions for mold growth. There are several different species of mold that may take hold in your home, but one factor they all have in common is the musty, dirty smell the mycotoxins release. As mold spreads, this smell may become stronger and seep into your home’s walls, where it can be difficult to eliminate. If you encounter mold during a flood cleanup, let your storm cleanup technicians know so they can clean, deodorize and apply antimicrobial to the area to remove unpleasant odors and prevent more microbial growth. 

  1. Chemicals 

As flood waters move through an area, they may pick up chemicals from outlying industrial areas, flooded garages and sewers. Your walls and flooring can absorb these chemicals during the flood and retain strange or foul odors for weeks afterward. Professional restoration and deodorization can be your best defense in removing these smells and ensuring they do not return. 

Mold growth and sewer smells can cause foul odors in your Tyler, TX, home after a flood. Knowing their source can help you choose the best course of action when it comes to clearing the air and getting your house back to normal.

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