What our Customers say...

Testimonials

SERVPRO did a very good and professional job. They took care of our needs at our church and kept us informed of what they did and over all did an excellent job. I would highly recommend their service.

Tyler Building Coordinator I have been in the customer service industry for the majority of my life, with a stint as first contact at a major car dealership for 20 years. I always provide customer service above and beyond, no matter the situation. In these changing times, I have a hard time finding proper customer care and concern for the customer thru out the process but the crew that we dealt with from Tyler SERVPRO surpassed any expectations that I had coming into this transaction. Rachelle and her crew contacted me in route, as they got close to campus and kept me abreast of arrival, break and departure times. This may seem like meaningless things to a layman but when you have several projects going at one time like I do, it is like have a SERVPRO schedule at your beck and call. Your staff, admin and crews are courteous, kind and considerate of time restraints. They went thru the process step by step and asked me to ask questions. SERVPRO Tyler has no idea how easy of a week I had on my job because of Rachelle and the crew doing their job. Performance, courtesy, patience and persistence were things I thought my people on my team and along with plenty of communication, the rest will take care of itself. One good experience on one day is odd in today’s service market but I had the experience for several days I’ve most of a week and that isn’t just a great day, it is a great crew of people. Thank you several times I’ve and we hope to do further business with you again. Awesome job guys.


 

Rachelle and Kyle were beyond incredible to work with!! Actually, everyone I had an encounter with at this company were so easy to deal with and just eager to help. This made for a VERY smooth transition!! If we ever need to have a cleanup company in the future, I won't hesitate to call SERVPRO of Tyler.

Fast amazing good service, Rachelle was so helpful! Took care of everything we needed!

We received excellent service from Rachelle at SERVPRO. Rachelle made sure we had the equipment we needed to run effectively. She checked on us frequently and was always an absolute pleasure to text with, talk to, hear from and see. Rachelle along with Dennis kept my company running during a pandemic.

I want to thank the SERVPRO Team of Tyler, Tx for how quickly they responded when my Father-in-law's house flooded from a broken pipe. Also, my thanks to Kyle Roach and Matt Pearson for making sure that his house was dried out and restored back to normal in a timely manner. I appreciate how professional your whole team were. Thank you!

Had an issue at a couple of residential duplexes In Tyler and called SERVPRO to take care of the issue. Rachelle and her team came out within the hour of calling and started working immediately. They were very impressive and will use them again with no doubt. Awesome people. Thanks SERVPRO.

Unfortunately we had a water heater issue on Easter eve around 8 pm. The heater is in the attic had completely flooded our spare bedroom from ceiling to floor. So much as it looked like it was raining in the room. We shut off the water and called SERVPRO of Tyler to see what could be done since it was a holiday weekend. Our call was answered by Matt and he quickly activated his team. SERVPRO was at our home by 10 pm to mitigate the flooding. They removed all the wet ceiling and wall insulation and ventilated the areas with fans to dry the room out. They finished at approx. 2:30 am on Easter. The water heater was repaired by a plumbing company that same evening, so we were back to "normal". We were very impressed, and satisfied, with the workmanship and timeliness that SERVPRO of Tyler provided in our time of need. On Monday we contacted our homeowners insurance company who quickly set out an adjuster. We then contacted Kyle with SERVPRO's restoration team to see what it was going to take to rebuild the room. Kyle came back to us with a competitive proposal and we agreed to begin the rebuild. It actually took approx. 7 days to return the bedroom and other areas to their original condition which involved Drywall, Insulation, Painting and Carpet. Kyle's team was on time every day and were very professional with their work. Kyle followed up frequently on the job site work and was always available for our calls. The SERVPRO restoration team was a pleasure to work with on the project. Bottom line is that if you need someone to respond quickly to you time of need SERVPRO is who you should call. We are extremely pleased with the services they provided.

From the first contact to the last walkthrough, every individual was very professional. I was updated on everything that was going on with my home. I had to have repairs made and they were made in a very timely manner. Rachelle was amazing, I couldn’t have been more pleased with her response times and friendliness. I felt like I was dealing with someone I had known my entire life. Kyle and the construction crew were great as well. I would give 10 stars if I could!!

Everyone that I dealt with at SERVPRO were friendly and courteous and answered all my questions very customer oriented Kyle was very professional.

I called Rachelle Ewart to help my parents with smoke damage on their house. She did a great job. My parents are 100% satisfied with the job done.

These are truly pros. Very professional and well mannered. Did great job I would recommend you use them when you need them.

Quick and excellent service! Thanks to Rachelle Ewart for making the process painless and easy!

I can't say enough good things about the Tyler SERVPRO office here in the Tyler area! My rep Rachelle Stewart is the best and Dennis, Brandon, Herbert, Quincy, and the rest of the crew members are top notch. I have had two water/flooding issues in the last year, the more recent one was just last week. Within 20 minutes of my first call, my account rep showed up at the scene and in another 10 minutes, the clean up crew arrived. Because of the quick response, drying time didn't take as many days, wall and document damage was minimal. They followed up each day and took care of most of the paperwork with our insurance company. I would highly recommend them for any commercial restoration or clean up job!

I love working with Rachelle Ewart at SERVPRO. She is so professional and actually does what she says she’s going to do! Seeing her cheery face walk through my door always makes me smile!

SERVPRO is a very reputable company and holds everyone to very high standards. I am honored to have them as members of the Chamber. I highly recommend you call her if you ever have a need! She will be right there to help you every step of the way! The Palestine Area Chamber of Commerce love her and SERVPRO!!!

Rachelle has great customer service always ensuring we are pleased.

Just to let you know Rachelle and Herber always took care of my company this two employees went above and beyond to make sure I was satisfied!!! I wish the company would work with us on the price!!!

SERVPRO should feel lucky to have such of great employees that actually care for the company as much as this two people!!!! Thank you Mrs. Rachelle for all your help!!!!

WOW! The service of SERVPRO from call to clean up was so easy and so fast. They calmed the stress of the situation and made us smile along the way. Thank you Amelia, Rachelle and the clean up crew for your help and hard work. We at Hope's Closet in Longview thank you.

As a new property manager, the unfamiliar experience of a flood in one of my buildings overwhelmed me with anxiety and worry. With no prior knowledge of what to do in this situation, I searched and landed on SERVPRO. Thank goodness I did! Rachelle was assigned to our site, and promptly called me, full of kind and reassuring words. I felt better just talking to her. When she arrived on property, she helped my Maintenance Tech, and myself, haul out furniture until her specialist team arrived. They all worked quickly, and before I could even process everything, the building was filled with fans and dehumidifiers, and an enormous weight was lifted. We were able to survive the fiasco with zero property damage. The entire crew was polite, efficient, and honest. I don't normally write reviews, but this squad saved my rear! They genuinely took great care of us, and hopefully I never need them again, but if I do, I'll feel comforted knowing I can absolutely depend on them. Great work guys!

At the Waterton in Tyler Texas we had a pipe break in the ceiling from the sprinkler system which flooded several rooms and the hallway and all out in the public area of our facility I had written a contract with SERVPRO when I first started working at the Waterton and I called them and they were at our facility in less than an hour the whole team was there to help clean up the mess and restore our facility.

Rochelle was one of the technicians and she worked with the team to get the entire facility that was damaged cleaned up she was professional and compassionate and continue to follow up through the process and she did a great job.

I no longer work at the Waterton but the businesses I have in the future I will always call SERVPRO if I ever have a concern thank you for your professionalism having the sense of urgency when we had the need. 

Rachel Ewart, was very nice. She came out with a co-worker. Helped move things. Very professional polite people.

The Tyler SERVPRO team is very professional and responsive. I appreciate the quality of service they provide to our community!

Jovante and Steven give me hope for the future generation. They were wonderful and very capable. I do the hiring for Brookshire’s in Lindale and SERVPRO’s crew are a cut above the people I see on a daily basis. I would highly recommend their services.

Not only is Tiffany Fletcher very informed about the services and products offered by SERVPRO she has a great personality and is passionate about her job. As an insurance agent in East Texas that's important to me. My clients trust that if I give a recommendation I believe strongly in the person and or company.

I have thoroughly enjoyed working for SERVPRO for the last 3 years. They are a wonderful company that cares about their employees and their customers. It's a great working environment and I feel good knowing we are helping people in our community when disaster strikes.

SERVPRO of Tyler provides help and solutions to people in need of cleaning and restoration services. It's comforting to know that my husband and his team have the ability and desire to help under difficult circumstances. Go Team Tyler.

Tiffany Fletcher at SERVPRO of Tyler is absolutely amazing! We called them on a Friday afternoon to do a job at our office and they literally came out and did what we asked them to do and got our office looking like new! Definitely recommend for anyone!

SERVPRO has always been very responsive, friendly and professional for our customers. Today, they took the “value add” to a new level for me. They offer CE classes and I’ve never taken advantage until today. The class was different (in a good way!) than the typical CE class. Katie and Tiffany are fantastic!

Great Company with excellent work ethic. Special thanks to Tiffany Fletcher for being an awesome Rep!

Great customer service and quick response in our time of need! What a blessing it was to have SERVPRO on our side through this whole ordeal. Not sure I could have made it through the messy chaos without all their help and guidance along the way! Big thanks to all involved and highly suggest their services to anyone looking for help after any disaster or problem!

Crews were very professional and confident while working my water loss. 

Thank you for your great service to help us when we had our water leak.  You were wonderful. 

Very professional and pleasant. 

Thank you for getting out to our facility so fast, and all your help.  SERVPRO is awesome! You always take care of us in our hour of need.  

Always willing to do whatever I asked and with a positive attitude. 

The entire crew has been awesome through this process!!!

SERVPRO of Tyler has been a pleasure to work with! We had a pretty decent size flood inside our home and they have been quick, curious, thorough, communication was great, and they really care!
Thank you guys for the amazing service!

Thank you for all of your help!

Cannot thank you enough!!! EVERYONE we dealt with were so amazing & helpful!!  Truly appreciate you guys.

We are very satisfied with SERVPRO.  We would recommend SERVPRO to anyone.

Crew members were so nice and friendly, and they did everything and more that we asked them to do.  They were prompt, courteous and efficient.  I will definitely use SERVPRO of Tyler again!

We are very satisfied with SERVPRO's work on our water damage.  SERVPRO did a very good job.  

SERVPRO showed up promptly, assessed the damage and what it would take to eradicate the problem.  The crew was professional, experienced and the work was completed in a timely manner.  

The crew was the best.  Very professional and hard working.  I have told all my friends to call SERVPRO. 

The crew was GREAT!!  From the first meeting the crew made us feel comfortable with the process.  The crew was courteous and knowledgeable. 

Thank you!

The team helped make a difficult time less difficult by their awesome patience and kindness. 

Everyone was great!! We appreciate y'all.

The Crew Chief was exceptional.  What a nice and polite young man.  I was so impressed by his caring. 

Great service and very professional.

They were very professional!

Service was great! Worked with me on visit times! Communication was awesome!

We are very happy with SERVPRO's services.  Thank you!

I see your trucks everywhere. You guys do great work!

Y'all do such great work!

Thank you for everything!

The SERVPRO team worked hard and did a great job.

Thank you for your prompt attention.

When my client needs to recover from an unexpected event, SERVPRO has earned my referral.  The SERVPRO of Tyler team of specialists are consistently professional and take care of our customers immediate needs with swift attention and a respectful, caring heart.  You only need to attend community events to see the depths of their generosity in area charities, business organizations and events that matter.

Professional, prompt and thorough service!!

VERY HAPPY!

They got to be right away which was great. 

Excellent service both technically and with customer courtesy. The crew was very helpful.

They did an awesome job!

ALL the workers were extremely pleasant to work with. 

I would like to compliment SERVPRO of Tyler for attitude and professionalism.  I was extremely upset and the crew quickly allayed my fears and assured me they would handle the water damage.  This meant a lot to me. 

All crew members were patient, respectful and helpful.

They were very polite & thorough, often asked us if we had questions & when I did they always had helpful answers.  

I am impressed along with my clients that have used SERVPRO of Tyler.  I high suggest SERVPRO to any of my customers. 

The service and professionalism that SERVPRO of Tyler brings to East Texas is invaluable. Our customers have nothing but nice things to say about SERVPRO and this makes me happy to recommend.

As an insurance agent in Tyler, Texas I have had several claims that SERVPRO of Tyler has worked for my clients.  Their professional attention has been outstanding.  They have been praised for their timeliness and customer service by my clients.

I have been an insurance agent for the past five years in Bullard, TX.  SERVPRO has exceptional professionalism and timeliness.  I would recommend SERVPRO of Tyler.

I have worked with SERVPRO for many years and on multiple insurance claims.  Their technical methods, timeliness and customer service are all outstanding.

In my many years as an insurance agent I have found SERVPRO of Tyler to be respectable of others property, courteous to my customers and always on time.  I would not hesitate to recommend SERVPRO of Tyler to my family or my customer in the event their services were need. 

I have been an agent for Allstate Insurance Company in Tyler, Texas for 23 years.  When it comes to fire and water clean up and restoration, SERVPRO of Tyler is the company I would personally use.  Lee Browning, staff and crews are second to none.  

Thank you for the quick response and arrival in the midst of what could have been a worse disaster. 

Dakota and his assistant did an outstanding job! As well as the two gentlemen who came on Friday and Saturday.  Thank you!!

The ladies that came to clean my mother's property did a great job and went out of their way to do extra things for me. I definitely am impressed.

They did a fantastic job. We had wonderful service. We would recommend SERVPRO to all our friends and family.

 

Very polite and well mannered young men!

Dakota and Jose are the best.  Very professional and hard working.  I've told all my friends to call SERVPRO if they have the need.  

I would recommend SERVPRO to anyone.  Love the folk who came to help us out! Thank you. 

Great service and very professional. 

Outstanding job!  Thank you for your quick response and arrival in the midst of what could have been a worse disaster. 

In school maintenance we have our share of emergencies-floods, fires, noxious odors and the like. I called SERVPRO of Tyler. They are always on the scene within an hour. They are thorough and knowledgeable in disaster clean up. They have employees that are professional and courteous. They own and use state of the art equipment and they have plenty. They have always been able to handle our emergencies large or small. I do not hesitate in recommending SERVPRO of Tyler to anyone in need of disaster clean up.

Waking up to the unimaginable is the worst feeling. Water was pouring out of every seal of the house. My wife secured the leak, called the insurance agent but we had no idea what to do next. Our agent recommended SERVPRO to minimize the damage. Within hours they were on location drying out the walls and floors. Due to the knowledge and efforts of the Crew Chief, within a few days of hard work and commuting a hundred miles a day our house was livable. Thanks SERVPRO.

When water damage struck we were so thankful to have SERVPRO of Tyler. Their friendly staff was eager to help, even late at night. The crews arrived and were cheerful during the entire process. They were also very knowledgeable and helpful during this difficult time. Vidal, his helper and the rest of the SERVPRO team were and are a true blessing during this time of need and crisis.

A huge tree destroyed our house during a thunderstorm. I don’t know how we would have gotten through the overwhelming situation without SERVPRO of Tyler. Their response was immediate with unbelievable knowledge of how to manage our disaster. Employees were professional and empathetic during the process of removing 20 years of contents.

SERVPRO of Tyler, SERVPRO of Athens/Mineola/Palestine are what their name implies- PROFESSIONALS at what they do. We highly recommend SERVPRO.

Just wanted to send a thank you to your staff for responding so quickly and professionally to our recent water disaster. Thanks to your quick response, things are progressing nicely and drying out quickly. Don’t know what we would have done with you!

As a result of our recent rains in East Texas, I have experienced 3 incidences of flooding in my boathouse. Within minutes of contacting SERVPRO, I received a call back offering to come immediately. SERVPRO was very professional and courteous. They provided the necessary equipment to complete the drying out process and I received daily progress reports from the technicians. I highly recommend the entire SERVPRO staff!

After storm damaged our roof I was left with water damage and collapsed ceilings. My newborn son was premature and in the NICU and I needed someone to help facilitate the entire restoration process. SERVPRO was here to help us. Their professionals were respectful and knowledgeable. SERVPRO helped get us get our house back in order so our newborn son could come home to a safe home. Thank you SERVPRO.

Awesome! Just Awesome!

Hats off to the young men working long hours from Tyler helping all of us out in Wylie, Texas. They have been working long hours and you see how exhausted they are but they have been extremely professional every time they have showed up. They have been great with my dogs as well. Kudos so this office and these young men!!!